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Changes / GitLab / Increase in errors when using SSH signatures

GitLab: Major incident: Increase in errors when using SSH signatures

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Increase in errors when using SSH signatures
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-10 15:01 UTC
AddedResolved time#5
Before: not present
After: 2025-12-11 02:21 UTC
AddedAffected components#6
Before: not present
After: API, Website
AddedUpdateidentified#7
Before: not present
After: We are seeing an increase in 500 errors from the SSH signature endpoints affecting commit-related pages for projects using SSH-signed commits. A possible workaround is to use `git pull` and work locally. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20989
AddedUpdateidentified#8
Before: not present
After: We are in the process of deploying the fix and are expecting this to take 4+ hours to complete. For full details, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20989
AddedUpdateidentified#9
Before: not present
After: Deployment of the fix is ongoing and we estimate it will be ~4 hours until it is fully available. Details on a workaround for projects with SSH-signed commits in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20989.
AddedUpdateresolved#10
Before: not present
After: The deployment for the fix for SSH signature endpoint errors has completed. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20989 for details.

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History of this incident

When (UTC)ChangeKind
Major incident: Increase in errors when using SSH signatures (this change)Major incident

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