What vendors changed

SSprout SocialCloudflare IssueEvent

A major outage affected Sprout Social Web Application access for some customers due to Cloudflare issues. The incident started at 2025-11-18 13:31 UTC, though the vendor reported difficulties beginning around 2025-11-18 11:48 UTC; its recorded duration was 3 h 37 min. A fix was applied by 15:08 UTC, and resolution was confirmed at 17:09 UTC.

BrexCloudflare OutageEvent

Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min.

SStatsig11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)

Statsig reported a major incident affecting server SDK configuration downloads across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1 due to elevated CDN-provider 5xx errors. SDKs using fallbackToStatsigAPI or a local DataStore could continue operating but might miss configuration updates. It lasted 1 h 42 min, from 2025-11-18 13:00 UTC to 2025-11-18 14:42 UTC.

CCerebrasIdentified - Caused by External Depencency

LLogRocketDashboard instability

LogRocket’s Dashboard experienced instability in a major-impact incident from 2025-11-18 12:19 UTC to 2025-11-18 14:52 UTC, lasting 2 h 33 min. LogRocket attributed it to an upstream CDN provider outage; data collection was not impacted. Error rates improved before the incident was resolved.

SSecureframeSecureframe US and UK appplications unavailableEvent

Secureframe reported a major outage affecting its US and UK applications, with intermittent errors and periods of unavailability. It started at 2025-11-18 12:11 UTC and lasted 2 h 33 min, resolving at 2025-11-18 14:45 UTC after Cloudflare implemented a fix for its connectivity issue.

PrismaAccelerate degraded operation

1Password1password.com Website Access Degradation

1Password reported a major degradation: its marketing site failed to load for some customers from 2025-11-18 12:06 UTC to 2025-11-18 15:47 UTC, lasting 3 h 41 min. The app and password manager remained fully operational. An upstream vendor issue was identified; that vendor implemented a fix, and the incident was resolved.

CCanvaUsers are experiencing issues loading CanvaEvent

A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix.

VVantaVanta intermittently inaccessible

Vanta reported a critical outage disrupting access to its web app and all Trust Centers starting 2025-11-18 12:00 UTC, lasting 5 h 38 min. Vanta attributed the disruption to a core networking infrastructure provider; the provider deployed a fix, and access was restored by 2025-11-18 17:39 UTC.

SurveyMonkey503 Service Temporarily Unavailable error when accessing Contacts

SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause.

BitriseBitrise web application (app.bitrise.io) unavailableEvent

Bitrise’s web application (app.bitrise.io) was unavailable in a major incident affecting Builds (CI), from 2025-11-18 11:53 UTC to 2025-11-18 20:36 UTC (8 h 43 min). Bitrise attributed the errors to a Cloudflare Global Network outage, stopped routing traffic through Cloudflare, and re-enabled Cloudflare services before resolution.

DDopplerSystem OutageEvent

Doppler reported a critical outage affecting Dashboard and API access due to an ongoing Cloudflare outage; direct API requests were unreliable, while integrations accessing secrets were expected to remain unaffected. It started at 2025-11-18 11:48 UTC and was resolved at 2025-11-18 14:59 UTC, lasting 3 h 11 min.

NNordLayerWebsite, Control Panel, SMP and authentication flow being inaccessibleEvent

NordLayer reported a major outage affecting its website, Control Panel, Partner Portal (SMP), and authentication for those portals and the NordLayer Application/Browser Extension. It lasted 3 h 21 min, from 2025-11-18 11:39 UTC to 2025-11-18 15:00 UTC, when it was resolved. NordLayer attributed the failures to the global Cloudflare outage.

SSalesforceService Disruption: B2 CCore

ConfluenceConfluence presenting users with lost connection errors when attempting to edit content

Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them.

UUnbounceLeads Delayed Due to 3rd Party Incident

Unbounce reported a major incident in which some legitimate leads were incorrectly marked as spam following a third-party partner incident. Recorded start and resolution were both 2025-11-17 13:00 UTC (computed duration: 0 min); Unbounce said it would resubmit affected leads on November 19th, 2025, by end of day.

CCriblCribl.Cloud login issue

RRipplingGeneral service degradation

Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure.

ConvexCode Deployment Degraded

Convex reported a major degradation affecting Development Services - Authoring APIs, Free & Starter: some AWS calls to deploy customer code failed, and provisioning new preview deployments was impacted; live production traffic was unaffected. The incident ran from 2025-11-14 21:29 UTC to 2025-11-15 00:42 UTC (3 h 13 min); Convex deployed a fix and reported falling error rates.

DropboxDropbox Chat unavailable

Dropbox Chat was unavailable in a major-impact incident affecting Desktop Application, Mobile Application, Support Services, and Website. It started at 2025-11-14 20:00 UTC and was resolved at 2025-11-14 21:11 UTC, lasting 1 h 11 min; Dropbox did not state a cause or specific fix.

Help ScoutTemporary Outage and Slow Loading across Help Scout

Help Scout reported a major partial outage and slow loading affecting all areas of the service, including the Web App, starting at 2025-11-14 19:27 UTC. The incident lasted 8 min and was resolved at 2025-11-14 19:35 UTC, when Help Scout said the app was fully functional again.

TypeformTypeform Renderer - Intermitent submission errors

Typeform reported a major Forms / Renderer submission incident: U.S. respondents could encounter errors when completing and submitting forms. It started at 2025-11-14 15:57 UTC and was resolved at 2025-11-14 16:09 UTC, lasting 11 min. Typeform implemented a fix; no cause was stated.

GitLabMac OS runners can't create cache after upgrade

MakeExecution and Login issues on us1.make.com

Make reported a major outage on us1.make.com affecting login/website access and scenario executions from 2025-11-12 16:24 UTC to 2025-11-12 18:18 UTC, lasting 1 h 54 min. A fix was applied by 11-12 17:29 UTC, when scenario executions and login functionality were returning to normal; the incident was subsequently resolved.

DDremioQuery failures in Dremio Cloud (US & EU)

Dremio Cloud (US & EU) had a major incident causing query failures when using reflections, starting 2025-11-11 21:51 UTC and resolved 2025-11-12 07:13 UTC (9 h 21 min). Dremio attributed the disruption to an internal-source permissions update restricting access to some project-store folders and reported deploying a fix.

BitbucketBitbucket availability degraded

Bitbucket Cloud reported a critical disruption affecting its website, APIs and Git services, starting 2025-11-11 16:59 UTC and resolved at 2025-11-11 21:10 UTC (4 h 11 min). The postmortem reports 1 hour 16 minutes of degraded performance and 1 hour 32 minutes of unavailability, triggered by a code change.

GitLabDocker API version mismatch resulting in blocked deployments

WiseIssue with card and Apple Pay pay-ins

IInfluxData (InfluxDB Cloud)Degraded read performance in Azure US-East 1

IInfluxData (InfluxDB Cloud)Degraded query performance in GCP us-central1

VVantaVanta Application Unable to Load

Vanta reported a critical Core App outage starting 2025-11-10 19:40 UTC: a major performance regression prevented the application from loading. Loading resumed with high latency before mitigations restored normal latency; the incident was resolved at 2025-11-10 22:38 UTC after 2 h 58 min.

BBugsnagSome uploads are failing with a 403 forbidden error message

BitriseLong waiting times on Mac stacks due to degraded VM startup

Bitrise reported major (SEV-1) degradation of Builds (CI), with long Mac stack queue waits and build start delays due to degraded VM startup. It started at 2025-11-10 11:10 UTC and resolved at 2025-11-10 11:14 UTC; the reported duration was 3 min. Engineering released a mitigating fix and monitored systems before resolution.

AsanaAsana downtime in all regions

Asana reported critical downtime in all regions affecting the app and API, from 2025-11-07 21:22 UTC to 2025-11-07 22:08 UTC (45 min). A routine configuration change caused the app to fail loading; Asana reverted it and restarted servers. Most users could not access the application; no data loss or security vulnerability was reported.

HHexIssues using 3.11 custom images

Hex reported a major Kernels incident affecting 3.11 custom images: projects could acquire a kernel but could not query data sources. It started at 2025-11-07 15:07 UTC and was resolved at 2025-11-07 19:28 UTC, lasting 4 h 21 min; Hex identified the issue and reported implementing a fix.

GustoChat channel unavailable

Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix.

SurveyMonkeyAnalyze page not loading correctly on Windows 10 computers

SurveyMonkey’s Analyze page was not loading correctly on Windows 10 computers, affecting users in certain regions, like Australia. The vendor rated the impact major; the incident started at 2025-11-07 02:33 UTC and was resolved at 2025-11-07 03:02 UTC, lasting 29 min.

SStatsigClient SDK Initialization and Event Logging Unavailable for 5 minutes

Statsig reported a critical outage from 2025-11-07 00:33 UTC to 2025-11-07 00:38 UTC, lasting 5 min. Client SDK initialization failed for a majority of requests, and event logging calls also failed. The incident was resolved; Statsig expected most events to be recoverable through SDK-level retries.

GrammarlyIssues logging in at https://superhuman.com and https://app.grammarly.com

Grammarly reported a major login outage affecting https://superhuman.com and https://app.grammarly.com, starting 2025-11-06 22:29 UTC and lasting 4 h 18 min. A fix was implemented, and the incident was resolved at 2025-11-07 02:47 UTC.

LLlamaIndexElevated Job Error Rates

AActiveCampaignIssues with Automations and Campaign Link Tracking

ActiveCampaign reported a major incident affecting automations and campaign link tracking in the US Region, starting 2025-11-06 20:47 UTC. The vendor reported no continuing impact at 21:36 UTC and closed the incident at 2025-11-06 23:50 UTC; the recorded duration was 3 h 2 min.

PPinecone[Serverless][AWS][eu-west-1] 5xx errors on some write path operations

Pinecone reported a major incident causing 5xx errors on some Serverless write path operations in AWS eu-west-1, affecting customers writing to indexes in that region. It started at 2025-11-06 14:38 UTC and was resolved at 2025-11-06 14:40 UTC, lasting 2 min; no cause or fix was stated.

CCerebrasPartial Service Disruption

LLogRocketIngestion Instability

LogRocket reported major ingestion endpoint instability affecting Session Collection, starting at 2025-11-05 19:43 UTC and resolved at 2025-11-05 22:49 UTC. The incident lasted 3 h 5 min; no cause or specific fix was stated.

IInfluxData (InfluxDB Cloud)Degraded writes in AWS us-east-1 Serverless Cluster

SSalesforceMarketing Cloud Disruption: Marketing Cloud Core Service

AActiveCampaignEngineers are actively investigating reports of partners being unable to login to their partner portal

ActiveCampaign reported a major outage preventing partners from logging into the partner portal, affecting ARC & ARC Services in APAC, EU and US regions. It started at 2025-11-05 10:59 UTC and was resolved at 2025-11-05 13:24 UTC, lasting 2 h 24 min. Engineers applied a fix and confirmed resolution; the root cause was not specified.

DDrataSome customers unable to login

Some Drata customers could not log in to the Web Application during a critical incident that started at 2025-11-04 03:51 UTC and lasted 22 h 55 min, resolving at 2025-11-05 02:46 UTC. Drata identified the root cause without disclosing it and deployed a fix to all regions.

SSalesforceHeroku Feature Disruption: Cedar Common Runtime, Tools