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Changes / GitLab / Mac OS runners can't create cache after upgrade

GitLab: Major incident: Mac OS runners can't create cache after upgrade

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: status.gitlab.com (opens in new tab)

Incident page: full timeline of updates →

What changed

AddedTitle#1
Before: not present
After: Mac OS runners can't create cache after upgrade
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-14 04:51 UTC
AddedResolved time#5
Before: not present
After: 2025-11-14 07:55 UTC
AddedAffected components#6
Before: not present
After: CI/CD - Hosted runners on macOS
AddedUpdateinvestigating#7
Before: not present
After: We have received reports that some MacOS GitLab Runners have been unable to create CI caches following a version update earlier today. We are in the process of rolling back the update. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841 for more details
AddedUpdatemonitoring#8
Before: not present
After: The affected MacOS Runners have been rolled back to a previous version and they have resumed creating CI caches. We will continue to monitor the Runners to ensure the matter is resolved. Further info: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841
AddedUpdateresolved#9
Before: not present
After: We have received no further reports of MacOS Runners failing to create CI caches so this incident is being marked as resolved. For more info see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20841

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Mac OS runners can't create cache after upgrade (this change)Major incident

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