Changes / Confluence / Confluence presenting users with lost connection errors when attempting to edit content
Confluence: Major incident: Confluence presenting users with lost connection errors when attempting to edit content
Summary
Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Confluence presenting users with lost connection errors when attempting to edit content
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 02:55 UTC
Before: not present
After: 2025-11-18 03:35 UTC
Before: not present
After: Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
Before: not present
After: We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'.
Our team is investigating with urgency and will provide another update within an hour.
Before: not present
After: Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.
Before: not present
After: Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence.
We apologize for any inconvenience this may have caused.
This issue is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Confluence presenting users with lost connection errors when attempting to edit content (this change) Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them. | Major incident |
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