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Confluence: Confluence presenting users with lost connection errors when attempting to edit content

Impact: majorStatus: resolvedStarted Resolved (40 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: NotificationsSearchView ContentCloud to Cloud Migrations - Copy Product DataConfluence AutomationsAndroid AppMobile - Android AppServer to Cloud Migrations - Copy Product DataPurchasing & LicensingiOS AppMobile - iOS AppAuthentication and User ManagementAdministrationSignupMarketplace AppsCommentsCreate and Edit

Timeline of updates

  1. investigating

    We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'. Our team is investigating with urgency and will provide another update within an hour.

  2. monitoring

    Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.

  3. resolved

    Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Confluence profile · Recent Confluence incidents · Markdown · JSON