# Confluence: Confluence presenting users with lost connection errors when attempting to edit content

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 02:55 UTC · Resolved: 2025-11-18 03:35 UTC · Duration: 40 min
- Updates: 3 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/xw3xdppfjvqb](https://stspg.io/xw3xdppfjvqb)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 02:55 UTC: We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'.  Our team is investigating with urgency and will provide another update within an hour.
- **monitoring** 2025-11-18 03:16 UTC: Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.
- **resolved** 2025-11-18 03:35 UTC: Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.

## Rewindex changes for this incident

- 2025-11-18 02:55 UTC: [Major incident: Confluence presenting users with lost connection errors when attempting to edit content](https://rewindex.com/change/i2750d571f865ea.md)


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Canonical: https://rewindex.com/company/confluence/incidents/g4m2kyd2ysbf · Markdown: https://rewindex.com/company/confluence/incidents/g4m2kyd2ysbf.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/g4m2kyd2ysbf · Generated 2026-10-18T09:36:17.785Z