# Confluence: Major incident: Confluence presenting users with lost connection errors when attempting to edit content

**Summary:** Confluence reported a major incident causing lost-connection errors for some customers editing content, starting at 2025-11-18 02:55 UTC and resolving at 2025-11-18 03:35 UTC (39 min). The team reverted a recent change suspected of causing the errors and confirmed customers should no longer encounter them. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 02:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/xw3xdppfjvqb](https://stspg.io/xw3xdppfjvqb)
- [Company: Confluence](https://rewindex.com/company/confluence.md)
- Versions: before (none: first archived) → after incident\_version:98/g4m2kyd2ysbf@b0312f0af7a9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Confluence presenting users with lost connection errors when attempting to edit content
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 02:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 03:35 UTC
```

**6. Added: Affected components**

```diff
+ Administration, Android App, Authentication and User Management, Cloud to Cloud Migrations - Copy Product Data, Comments, Confluence Automations, Create and Edit, iOS App, Marketplace Apps, Mobile - Android App, Mobile - iOS App, Notifications, Purchasing & Licensing, Search, Server to Cloud Migrations - Copy Product Data, Signup, View Content
```

**7. Added: Update** (investigating) · 2025-11-18 02:55 UTC

```diff
+ We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'.  Our team is investigating with urgency and will provide another update within an hour.
```

**8. Added: Update** (monitoring) · 2025-11-18 03:16 UTC

```diff
+ Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.
```

**9. Added: Update** (resolved) · 2025-11-18 03:35 UTC

```diff
+ Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 02:55 UTC | Major incident: Confluence presenting users with lost connection errors when attempting to edit content (this change) | outage |

All Confluence changes: [timeline](https://rewindex.com/company/confluence/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i2750d571f865ea · Markdown: https://rewindex.com/change/i2750d571f865ea.md · JSON: https://rewindex.com/api/v1/changes/i2750d571f865ea · Generated 2026-10-18T03:55:45.615Z