Changes / Brex / Cloudflare Outage
Brex: Critical incident: Cloudflare Outage
Summary
Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Cloudflare Outage
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-11-18 13:17 UTC
Before: not present
After: 2025-11-18 16:30 UTC
Before: not present
After: Bill Pay, Dashboard, Home Page, Mobile, Spend Management
Before: not present
After: Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.
Before: not present
After: Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.
Before: not present
After: Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.
Before: not present
After: We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.
Before: not present
After: We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
Before: not present
After: We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Cloudflare Outage (this change) Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min. | Major incident |