# Brex: Critical incident: Cloudflare Outage

**Summary:** Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/kgd4mx8kdtjh](https://stspg.io/kgd4mx8kdtjh)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/hmq76bg24kth@891ff573aa58
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Cloudflare Outage
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 16:30 UTC
```

**6. Added: Affected components**

```diff
+ Bill Pay, Dashboard, Home Page, Mobile, Spend Management
```

**7. Added: Update** (investigating) · 2025-11-18 13:17 UTC

```diff
+ Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.
```

**8. Added: Update** (identified) · 2025-11-18 13:24 UTC

```diff
+ Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.
```

**9. Added: Update** (identified) · 2025-11-18 13:34 UTC

```diff
+ Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.
```

**10. Added: Update** (identified) · 2025-11-18 14:12 UTC

```diff
+ We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.
```

**11. Added: Update** (monitoring) · 2025-11-18 14:50 UTC

```diff
+ We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
```

**12. Added: Update** (resolved) · 2025-11-18 16:30 UTC

```diff
+ We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:17 UTC | Critical incident: Cloudflare Outage (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if63134804423a0 · Markdown: https://rewindex.com/change/if63134804423a0.md · JSON: https://rewindex.com/api/v1/changes/if63134804423a0 · Generated 2026-10-18T01:54:07.247Z