Brex change history

Brex reported a critical partial notifications outage: some notifications, including MFA and 3DS challenges, were not sent between 18:18–18:54 UTC. The incident record started and resolved at 2026-10-02 22:36 UTC (computed duration: 0 min); Brex attributed it to a transient issue and confirmed notifications were sending correctly again.

Brex reported a critical spike in Admin home page load errors affecting the Home Page, starting at 2026-09-30 16:38 UTC and resolved at 2026-09-30 17:12 UTC; the computed duration was 33 min. Brex said a fix was in place at 09-30 16:55 UTC and monitored for further issues before resolution.

Brex reported a major incident involving unexpectedly invalidated Developer API tokens affecting Authentication and Partner API. It was marked resolved, starting and ending at 2026-09-21 17:54 UTC (computed duration: 0 min), although the update said investigation was ongoing. Affected customers must generate new tokens in developer settings because invalidated tokens cannot be reused.

Brex reported a major Spend Management degradation: outdated Accounting transaction statuses could place transactions in the wrong tab, though changes were still being saved. It started at 2026-09-15 20:12 UTC and was resolved at 2026-09-15 23:20 UTC, lasting 3 h 7 min.

Brex’s Trust Portal (trust-portal.brex.com) was unavailable in a major-impact incident starting 2026-09-01 17:48 UTC. Brex reported the site restored at 09-01 19:20 UTC and marked the incident resolved at 2026-09-02 01:56 UTC; the recorded incident duration was 8 h 7 min.

Brex reported a critical Mastercard Network outage affecting card authorization, causing transactions to be incorrectly declined. It started at 2026-08-15 04:49 UTC and was resolved at 2026-08-15 05:53 UTC, lasting 1 h 4 min; Brex said transactions should now be correctly processed.

Brex reported a critical incident causing intermittent dashboard access issues from 2026-08-11 17:16 UTC to 2026-08-11 19:12 UTC, lasting 1 h 56 min. Brex reported a fix in place at 18:17 UTC and subsequently marked the incident resolved; no cause was stated.

Brex reported a critical incident affecting API requests, starting 2026-08-04 16:01 UTC and resolved at 2026-08-04 20:34 UTC, lasting 4 h 32 min. Brex stated a fix was in place at 08-04 17:50 UTC; no cause was disclosed.

Brex reported a critical degradation starting 2026-07-30 17:04 UTC, with notification delays and possible delays or errors loading the Tasks page or resetting passwords or 2FA. It lasted 1 h 7 min and was resolved at 2026-07-30 18:11 UTC; Brex said all services were operating normally.

Brex reported major-impact scheduled maintenance starting 2026-07-19 06:32 UTC, lasting 1 h 13 min and resolving at 2026-07-19 07:45 UTC. The notice warned of brief dashboard interruptions and unavailable new signups, banking transactions, and card creation; Brex confirmed maintenance was completed.

Brex’s major-impact scheduled maintenance started July 18 at 07:01 UTC and was completed at 09:32 UTC, lasting 2 h 31 min. Customers were warned of brief interruptions accessing accounts via the dashboard or mobile app, and temporary unavailability of adding Brex cards to digital wallets such as Apple Pay or Google Pay.

Brex reported a critical Spend Management incident affecting access to new spend limit and spend limit increase requests on the dashboard’s Tasks page. It started at 2026-07-17 14:51 UTC and was resolved at 2026-07-17 15:32 UTC, lasting 40 min. Brex said it identified the root cause and resolved the issue but provided no details.

Brex’s Dashboard and External APIs were down for temporary maintenance starting 2026-07-12 07:08 UTC. The vendor marked the impact as major; maintenance ended and availability was restored at 2026-07-12 07:17 UTC, after 9 min.

Brex reported a critical outage affecting the Expenses list on the Brex app and Team pages in Dashboard, starting 2026-07-03 16:28 UTC. The incident lasted 33 min and was resolved at 2026-07-03 17:02 UTC; Brex reported a fix in place at 16:37 UTC but did not state a cause.

Brex’s mobile check deposit was unavailable in a critical Banking incident that started at 2026-07-03 00:26 UTC and was resolved at 2026-07-03 05:03 UTC, lasting 4 h 36 min. Brex reported identifying and resolving the issue but did not specify a cause or fix.

Brex reported a critical incident involving missing transactions in feeds to Quickbooks, Expensify and other partners, from 2026-06-25 18:59 UTC to 2026-06-26 03:28 UTC (8 h 28 min). Syncing was restored; most missing transactions were expected to appear automatically within 24 hours, with rare cases requiring additional action and direct outreach.

Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried.

Brex reported a critical incident affecting the Team API and Dashboard, starting 2026-06-13 15:10 UTC and resolved at 2026-06-13 15:17 UTC (7 min). Database maintenance caused HTTP 500 errors for some Team API requests and temporarily unavailable user information that could prevent Dashboard loading. Maintenance completed; failed API calls could be retried successfully.

Brex Travel experienced a critical outage preventing customers from booking and managing trips from 2026-06-13 05:21 UTC to 2026-06-13 07:53 UTC, lasting 2 h 32 min. Brex reported the issue resolved and said users could resume using Brex Travel; no cause or specific fix was stated.

Brex reported a critical Dashboard incident causing slow loads or timeouts for activity on expenses, bills, users, cards and account audit trails; other product areas were unaffected. It started at 2026-06-04 21:23 UTC and lasted 38 min, resolving at 2026-06-04 22:01 UTC. Brex reported a fix in place at 2026-06-04 21:37 UTC.

Brex reported a critical Dashboard incident in which some requests were blocked with a misleading error message. It started and was resolved at 2026-05-19 00:15 UTC, with a computed duration of 0 min; no cause or specific fix was stated.

Brex reported a critical outage of Quickbooks bank feeds connected by Pro Access firms for clients, affecting Partner API and Partner Integrations. It started at 2026-05-02 02:02 UTC and lasted 2 h 7 min, resolving at 2026-05-02 04:09 UTC. Brex rolled out a fix and confirmed successful syncing.

Brex reported a major Dashboard degradation affecting activity logs for expenses, bills, users and cards, plus the account audit trail, causing slow loads or timeouts; other areas were unaffected. It started at 2026-04-21 04:24 UTC and resolved at 2026-04-21 14:22 UTC, lasting 9 h 57 min. Brex reported normal loading at 04:56 UTC and stability at resolution.

Brex’s Dashboard was unavailable in a critical-impact incident starting 2026-04-03 10:50 UTC and lasting 30 min. Brex reported a fix in place at 2026-04-03 11:08 UTC and resolved the incident at 2026-04-03 11:20 UTC; no cause was stated.

Brex reported a critical Authentication incident causing two factor authentication to load slowly from 2026-04-02 17:43 UTC to 2026-04-02 18:24 UTC, lasting 41 min. Brex marked it resolved after latency stabilized; no cause or specific fix was stated.

Brex’s Dashboard was unavailable in an incident rated critical, starting 2026-04-02 15:17 UTC and resolved at 2026-04-02 16:02 UTC, with a computed duration of 44 min. Brex reported availability had recovered at 2026-04-02 15:18 UTC and continued monitoring until resolution; no cause or fix was stated.

Brex reported a critical Bill Pay incident: filtered dashboard tables and views showed incorrect data, including duplicate bill payments on the bills page. It started at 2026-03-26 14:45 UTC and lasted 23 h 47 min, resolving at 2026-03-27 14:32 UTC; Brex reported a fix at 03-26 15:13 UTC and continued monitoring.

Brex’s Dashboard was down in a critical-impact incident that started at 2026-03-18 12:24 UTC and was resolved at 2026-03-18 13:40 UTC, lasting 1 h 15 min. Customers could not access the Dashboard; Brex reported resolution but provided no cause or fix details.

Brex reported a critical International Wire Partial Outage affecting Banking and Bill Pay, starting at 2026-03-12 02:42 UTC and resolved at 2026-03-12 03:09 UTC (26 min). Brex said it identified the issue and put a fix in place; no cause was stated.

Brex’s Okta sign in widget loaded slowly, affecting Dashboard access, with vendor-rated critical impact. The incident started at 2026-03-08 14:48 UTC and was resolved at 2026-03-08 15:42 UTC, lasting 53 min; Brex reported identifying the issue but provided no cause or fix details.

Brex’s dashboard and mobile app were not loading during a critical outage that started at 2026-03-04 19:38 UTC and was resolved at 2026-03-04 19:48 UTC, with a reported duration of 9 min. Brex said it identified the issue and applied a fix; no cause was stated.

Brex reported a critical Dashboard partial outage starting 2026-03-03 22:14 UTC, lasting 2 h 20 min and resolved at 2026-03-04 00:35 UTC. A fix was in place by 03-03 23:19 UTC; no cause was stated.

Brex reported a critical incident involving severe authz latency affecting most services, starting at 2026-02-24 20:21 UTC and resolved at 2026-02-24 21:16 UTC; the computed duration was 54 min. A fix was deployed at 20:25 UTC, after which errors appeared to recover.

Brex reported a critical Banking outage: transaction approval tasks failed to load, preventing users from loading banking transactions for review. It started at 2026-01-27 17:10 UTC and was resolved at 2026-01-27 17:18 UTC, with a computed duration of 7 min; no cause or specific fix was stated.

Brex reported major delays delivering emails to Microsoft-based addresses starting 2026-01-22 22:36 UTC. The incident lasted 17 h 37 min and was resolved at 2026-01-23 16:13 UTC, when Brex said timely delivery should have resumed; its email vendor had been investigating.

Brex’s Expense service was unavailable, affecting Spend Management, with impact rated critical. The incident started at 2026-01-09 19:43 UTC and was resolved at 2026-01-09 20:48 UTC, lasting 1 h 4 min. Brex reported a fix in place at 20:20 UTC but did not state a cause.