Changes / Brex / Services failing to respond and timing out
Brex: Critical incident: Services failing to respond and timing out
Summary
Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Services failing to respond and timing out
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-06-14 05:11 UTC
Before: not present
After: 2026-06-14 05:29 UTC
Before: not present
After: Dashboard, Partner API, Partner Integrations
Before: not present
After: Between 8:00 PM - 8:30 PM PT and 9:35 PM - 9:50 PM PT, a subset of requests to our API returned HTTP 500 errors due to database maintenance. During this window, some card and transaction operations were temporarily unavailable, which may have prevented the Dashboard from loading for some users.
Before: not present
After: The maintenance has been confirmed to be complete. Any failed API calls can be successfully retried and users should now be able to transact and see their cards and transactions.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Services failing to respond and timing out (this change) Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried. | Major incident |