# Brex: Critical incident: Services failing to respond and timing out

**Summary:** Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-06-14 05:11 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/bpdv67kk8sqy](https://stspg.io/bpdv67kk8sqy)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/5kn8v0lg57zc@a127c9090ded
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Services failing to respond and timing out
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-06-14 05:11 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-06-14 05:29 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Partner API, Partner Integrations
```

**7. Added: Update** (monitoring) · 2026-06-14 05:11 UTC

```diff
+ Between 8:00 PM - 8:30 PM PT and 9:35 PM - 9:50 PM PT, a subset of requests to our API returned HTTP 500 errors due to database maintenance. During this window, some card and transaction operations were temporarily unavailable, which may have prevented the Dashboard from loading for some users.
```

**8. Added: Update** (resolved) · 2026-06-14 05:29 UTC

```diff
+ The maintenance has been confirmed to be complete. Any failed API calls can be successfully retried and users should now be able to transact and see their cards and transactions.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-06-14 05:11 UTC | Critical incident: Services failing to respond and timing out (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia296b75f6ea3db · Markdown: https://rewindex.com/change/ia296b75f6ea3db.md · JSON: https://rewindex.com/api/v1/changes/ia296b75f6ea3db · Generated 2026-10-18T01:53:23.513Z