Changes / Brex / Dashboard and mobile app are not loading

Brex: Critical incident: Dashboard and mobile app are not loading

Summary

Brex’s dashboard and mobile app were not loading during a critical outage that started at 2026-03-04 19:38 UTC and was resolved at 2026-03-04 19:48 UTC, with a reported duration of 9 min. Brex said it identified the issue and applied a fix; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Dashboard and mobile app are not loading
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-04 19:38 UTC
AddedResolved time#5
Before: not present
After: 2026-03-04 19:48 UTC
AddedAffected components#6
Before: not present
After: Dashboard, Mobile
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: We have identified the issue.
AddedUpdatemonitoring#9
Before: not present
After: We have the identified the issue and have made a fix.
AddedUpdateresolved#10
Before: not present
After: This is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Dashboard and mobile app are not loading (this change)
Brex’s dashboard and mobile app were not loading during a critical outage that started at 2026-03-04 19:38 UTC and was resolved at 2026-03-04 19:48 UTC, with a reported duration of 9 min. Brex said it identified the issue and applied a fix; no cause was stated.
Major incident

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