# Brex: Critical incident: Dashboard and mobile app are not loading

**Summary:** Brex’s dashboard and mobile app were not loading during a critical outage that started at 2026-03-04 19:38 UTC and was resolved at 2026-03-04 19:48 UTC, with a reported duration of 9 min. Brex said it identified the issue and applied a fix; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-04 19:38 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/34gwc07jdzts](https://stspg.io/34gwc07jdzts)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/hbmp06hvtj4l@79d980739155
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard and mobile app are not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-04 19:38 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-04 19:48 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Mobile
```

**7. Added: Update** (investigating) · 2026-03-04 19:38 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2026-03-04 19:47 UTC

```diff
+ We have identified the issue.
```

**9. Added: Update** (monitoring) · 2026-03-04 19:48 UTC

```diff
+ We have the identified the issue and have made a fix.
```

**10. Added: Update** (resolved) · 2026-03-04 19:48 UTC

```diff
+ This is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-04 19:38 UTC | Critical incident: Dashboard and mobile app are not loading (this change) | outage |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ida9da3b20dd02b · Markdown: https://rewindex.com/change/ida9da3b20dd02b.md · JSON: https://rewindex.com/api/v1/changes/ida9da3b20dd02b · Generated 2026-10-18T01:54:27.969Z