# Brex change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Brex](https://rewindex.com/company/brex.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 47 | 47 | 2026-10-02 22:36 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-02 22:36 UTC | Major incident | [Critical incident: Notifications Partial Outage](https://rewindex.com/change/i6860500e073481.md) | degradation | Brex reported a critical partial notifications outage: some notifications, including MFA and 3DS challenges, were not sent between 18:18–18:54 UTC. The incident record started and resolved at 2026-10-02 22:36 UTC (computed duration: 0 min); Brex attributed it to a transient issue and confirmed notifications were sending correctly again. |
| 2026-09-30 16:38 UTC | Major incident | [Critical incident: Admin home page load error spike](https://rewindex.com/change/i5342df4f2ed60b.md) | outage | Brex reported a critical spike in Admin home page load errors affecting the Home Page, starting at 2026-09-30 16:38 UTC and resolved at 2026-09-30 17:12 UTC; the computed duration was 33 min. Brex said a fix was in place at 09-30 16:55 UTC and monitored for further issues before resolution. |
| 2026-09-21 17:54 UTC | Major incident | [Major incident: Unexpected invalidation of some Developer API Tokens](https://rewindex.com/change/i5416e7f5ad6f6f.md) | outage | Brex reported a major incident involving unexpectedly invalidated Developer API tokens affecting Authentication and Partner API. It was marked resolved, starting and ending at 2026-09-21 17:54 UTC (computed duration: 0 min), although the update said investigation was ongoing. Affected customers must generate new tokens in developer settings because invalidated tokens cannot be reused. |
| 2026-09-15 20:12 UTC | Major incident | [Major incident: Transaction statuses on your Accounting pages may be out of date, causing some transactions to appear in the wrong tab.](https://rewindex.com/change/i95a2bf1a0105b9.md) | degradation | Brex reported a major Spend Management degradation: outdated Accounting transaction statuses could place transactions in the wrong tab, though changes were still being saved. It started at 2026-09-15 20:12 UTC and was resolved at 2026-09-15 23:20 UTC, lasting 3 h 7 min. |
| 2026-09-01 17:48 UTC | Major incident | [Major incident: Trust Portal (trust-portal.brex.com) is down](https://rewindex.com/change/i02a26f92274eb4.md) | outage | Brex’s Trust Portal (trust-portal.brex.com) was unavailable in a major-impact incident starting 2026-09-01 17:48 UTC. Brex reported the site restored at 09-01 19:20 UTC and marked the incident resolved at 2026-09-02 01:56 UTC; the recorded incident duration was 8 h 7 min. |
| 2026-08-15 04:49 UTC | Major incident | [Critical incident: Mastercard Network Outage](https://rewindex.com/change/i35777879a8af91.md) | outage | Brex reported a critical Mastercard Network outage affecting card authorization, causing transactions to be incorrectly declined. It started at 2026-08-15 04:49 UTC and was resolved at 2026-08-15 05:53 UTC, lasting 1 h 4 min; Brex said transactions should now be correctly processed. |
| 2026-08-11 17:16 UTC | Major incident | [Critical incident: Intermittent errors on the Brex dashboard](https://rewindex.com/change/idc036cd5fd31c2.md) | degradation | Brex reported a critical incident causing intermittent dashboard access issues from 2026-08-11 17:16 UTC to 2026-08-11 19:12 UTC, lasting 1 h 56 min. Brex reported a fix in place at 18:17 UTC and subsequently marked the incident resolved; no cause was stated. |
| 2026-08-04 16:01 UTC | Major incident | [Critical incident: Errors Affecting Brex API Requests](https://rewindex.com/change/ic9b3678ca6add9.md) | outage | Brex reported a critical incident affecting API requests, starting 2026-08-04 16:01 UTC and resolved at 2026-08-04 20:34 UTC, lasting 4 h 32 min. Brex stated a fix was in place at 08-04 17:50 UTC; no cause was disclosed. |
| 2026-07-30 17:04 UTC | Major incident | [Critical incident: Notification delays](https://rewindex.com/change/if23cdba5f1cd2d.md) | degradation | Brex reported a critical degradation starting 2026-07-30 17:04 UTC, with notification delays and possible delays or errors loading the Tasks page or resetting passwords or 2FA. It lasted 1 h 7 min and was resolved at 2026-07-30 18:11 UTC; Brex said all services were operating normally. |
| 2026-07-19 06:32 UTC | Major incident | [Major incident: Scheduled Maintenance has been completed](https://rewindex.com/change/i7a5622e3dfec82.md) | maintenance | Brex reported major-impact scheduled maintenance starting 2026-07-19 06:32 UTC, lasting 1 h 13 min and resolving at 2026-07-19 07:45 UTC. The notice warned of brief dashboard interruptions and unavailable new signups, banking transactions, and card creation; Brex confirmed maintenance was completed. |
| 2026-07-18 07:01 UTC | Major incident | [Major incident: Scheduled Maintenance has been completed](https://rewindex.com/change/ie3694e6902c410.md) | maintenance | Brex’s major-impact scheduled maintenance started July 18 at 07:01 UTC and was completed at 09:32 UTC, lasting 2 h 31 min. Customers were warned of brief interruptions accessing accounts via the dashboard or mobile app, and temporary unavailability of adding Brex cards to digital wallets such as Apple Pay or Google Pay. |
| 2026-07-17 14:51 UTC | Major incident | [Critical incident: Users are experiencing errors when viewing spend limit requests](https://rewindex.com/change/i5bc4e5e0f81663.md) | outage | Brex reported a critical Spend Management incident affecting access to new spend limit and spend limit increase requests on the dashboard’s Tasks page. It started at 2026-07-17 14:51 UTC and was resolved at 2026-07-17 15:32 UTC, lasting 40 min. Brex said it identified the root cause and resolved the issue but provided no details. |
| 2026-07-12 07:08 UTC | Major incident | [Major incident: Maintenance is complete, Dashboard and External APIs are available.](https://rewindex.com/change/if8a68df45fc8bb.md) | maintenance | Brex’s Dashboard and External APIs were down for temporary maintenance starting 2026-07-12 07:08 UTC. The vendor marked the impact as major; maintenance ended and availability was restored at 2026-07-12 07:17 UTC, after 9 min. |
| 2026-07-03 16:28 UTC | Major incident | [Critical incident: Expenses list on Brex app and Team pages in Dashboard currently unavailable](https://rewindex.com/change/iabb1261222c030.md) | outage | Brex reported a critical outage affecting the Expenses list on the Brex app and Team pages in Dashboard, starting 2026-07-03 16:28 UTC. The incident lasted 33 min and was resolved at 2026-07-03 17:02 UTC; Brex reported a fix in place at 16:37 UTC but did not state a cause. |
| 2026-07-03 00:26 UTC | Major incident | [Critical incident: Mobile Check Deposit Unavailable](https://rewindex.com/change/i05aa3f7c036084.md) | outage | Brex’s mobile check deposit was unavailable in a critical Banking incident that started at 2026-07-03 00:26 UTC and was resolved at 2026-07-03 05:03 UTC, lasting 4 h 36 min. Brex reported identifying and resolving the issue but did not specify a cause or fix. |
| 2026-06-25 18:59 UTC | Major incident | [Critical incident: Card Transaction Feed Issues](https://rewindex.com/change/if53f0fe938d844.md) | degradation | Brex reported a critical incident involving missing transactions in feeds to Quickbooks, Expensify and other partners, from 2026-06-25 18:59 UTC to 2026-06-26 03:28 UTC (8 h 28 min). Syncing was restored; most missing transactions were expected to appear automatically within 24 hours, with rare cases requiring additional action and direct outreach. |
| 2026-06-14 05:11 UTC | Major incident | [Critical incident: Services failing to respond and timing out](https://rewindex.com/change/ia296b75f6ea3db.md) | outage | Brex reported a critical outage affecting Dashboard, Partner API and Partner Integrations: database maintenance caused HTTP 500 errors and disrupted some card and transaction operations. Recorded from 2026-06-14 05:11 UTC to 2026-06-14 05:29 UTC (18 min), it was resolved after maintenance completed; failed API calls could be retried. |
| 2026-06-13 15:10 UTC | Major incident | [Critical incident: Elevated errors on the Team API and Brex Dashboard](https://rewindex.com/change/i03a3c2215c038c.md) | outage | Brex reported a critical incident affecting the Team API and Dashboard, starting 2026-06-13 15:10 UTC and resolved at 2026-06-13 15:17 UTC (7 min). Database maintenance caused HTTP 500 errors for some Team API requests and temporarily unavailable user information that could prevent Dashboard loading. Maintenance completed; failed API calls could be retried successfully. |
| 2026-06-13 05:21 UTC | Major incident | [Critical incident: Brex Travel Outage](https://rewindex.com/change/i55dc5bdb76029f.md) | outage | Brex Travel experienced a critical outage preventing customers from booking and managing trips from 2026-06-13 05:21 UTC to 2026-06-13 07:53 UTC, lasting 2 h 32 min. Brex reported the issue resolved and said users could resume using Brex Travel; no cause or specific fix was stated. |
| 2026-06-04 21:23 UTC | Major incident | [Critical incident: Slow loading of activity logs and audit trail](https://rewindex.com/change/i5f29dd4e08a483.md) | degradation | Brex reported a critical Dashboard incident causing slow loads or timeouts for activity on expenses, bills, users, cards and account audit trails; other product areas were unaffected. It started at 2026-06-04 21:23 UTC and lasted 38 min, resolving at 2026-06-04 22:01 UTC. Brex reported a fix in place at 2026-06-04 21:37 UTC. |
| 2026-05-19 00:15 UTC | Major incident | [Critical incident: Intermittent Dashboard Errors](https://rewindex.com/change/ibfe60412778d2e.md) | degradation | Brex reported a critical Dashboard incident in which some requests were blocked with a misleading error message. It started and was resolved at 2026-05-19 00:15 UTC, with a computed duration of 0 min; no cause or specific fix was stated. |
| 2026-05-02 02:02 UTC | Major incident | [Critical incident: Quickbooks bank feeds connected by Pro Access firms to their clients are...](https://rewindex.com/change/i4c187638a3ce0f.md) | outage | Brex reported a critical outage of Quickbooks bank feeds connected by Pro Access firms for clients, affecting Partner API and Partner Integrations. It started at 2026-05-02 02:02 UTC and lasted 2 h 7 min, resolving at 2026-05-02 04:09 UTC. Brex rolled out a fix and confirmed successful syncing. |
| 2026-04-21 04:24 UTC | Major incident | [Major incident: Slow loading of activity logs and audit trail](https://rewindex.com/change/id7f09cac7689a9.md) | degradation | Brex reported a major Dashboard degradation affecting activity logs for expenses, bills, users and cards, plus the account audit trail, causing slow loads or timeouts; other areas were unaffected. It started at 2026-04-21 04:24 UTC and resolved at 2026-04-21 14:22 UTC, lasting 9 h 57 min. Brex reported normal loading at 04:56 UTC and stability at resolution. |
| 2026-04-03 10:50 UTC | Major incident | [Critical incident: Dashboard unavailable](https://rewindex.com/change/ie962f6b149cf17.md) | outage | Brex’s Dashboard was unavailable in a critical-impact incident starting 2026-04-03 10:50 UTC and lasting 30 min. Brex reported a fix in place at 2026-04-03 11:08 UTC and resolved the incident at 2026-04-03 11:20 UTC; no cause was stated. |
| 2026-04-02 17:43 UTC | Major incident | [Critical incident: Two factor authentication seeing increased loading time](https://rewindex.com/change/i7668129c0e8ae6.md) | degradation | Brex reported a critical Authentication incident causing two factor authentication to load slowly from 2026-04-02 17:43 UTC to 2026-04-02 18:24 UTC, lasting 41 min. Brex marked it resolved after latency stabilized; no cause or specific fix was stated. |
| 2026-04-02 15:17 UTC | Major incident | [Critical incident: Dashboard unavailable](https://rewindex.com/change/iee6e1c8c84a7ff.md) | outage | Brex’s Dashboard was unavailable in an incident rated critical, starting 2026-04-02 15:17 UTC and resolved at 2026-04-02 16:02 UTC, with a computed duration of 44 min. Brex reported availability had recovered at 2026-04-02 15:18 UTC and continued monitoring until resolution; no cause or fix was stated. |
| 2026-03-26 14:45 UTC | Major incident | [Critical incident: Some dashboard tables and views show incorrect data when filtered](https://rewindex.com/change/i0c5a6c8ae1ecf6.md) | degradation | Brex reported a critical Bill Pay incident: filtered dashboard tables and views showed incorrect data, including duplicate bill payments on the bills page. It started at 2026-03-26 14:45 UTC and lasted 23 h 47 min, resolving at 2026-03-27 14:32 UTC; Brex reported a fix at 03-26 15:13 UTC and continued monitoring. |
| 2026-03-18 12:24 UTC | Major incident | [Critical incident: Dashboard is down](https://rewindex.com/change/i70d29cc8224f12.md) | outage | Brex’s Dashboard was down in a critical-impact incident that started at 2026-03-18 12:24 UTC and was resolved at 2026-03-18 13:40 UTC, lasting 1 h 15 min. Customers could not access the Dashboard; Brex reported resolution but provided no cause or fix details. |
| 2026-03-12 02:42 UTC | Major incident | [Critical incident: International Wire Partial Outage](https://rewindex.com/change/i1e57a141cfd3bf.md) | degradation | Brex reported a critical International Wire Partial Outage affecting Banking and Bill Pay, starting at 2026-03-12 02:42 UTC and resolved at 2026-03-12 03:09 UTC (26 min). Brex said it identified the issue and put a fix in place; no cause was stated. |
| 2026-03-08 14:48 UTC | Major incident | [Critical incident: Okta sign in widget loading slowly](https://rewindex.com/change/i3d28ee0af6cd29.md) | degradation | Brex’s Okta sign in widget loaded slowly, affecting Dashboard access, with vendor-rated critical impact. The incident started at 2026-03-08 14:48 UTC and was resolved at 2026-03-08 15:42 UTC, lasting 53 min; Brex reported identifying the issue but provided no cause or fix details. |
| 2026-03-04 19:38 UTC | Major incident | [Critical incident: Dashboard and mobile app are not loading](https://rewindex.com/change/ida9da3b20dd02b.md) | outage | Brex’s dashboard and mobile app were not loading during a critical outage that started at 2026-03-04 19:38 UTC and was resolved at 2026-03-04 19:48 UTC, with a reported duration of 9 min. Brex said it identified the issue and applied a fix; no cause was stated. |
| 2026-03-03 22:14 UTC | Major incident | [Critical incident: Dashboard Partial Outage](https://rewindex.com/change/if989efa3f06d68.md) | outage | Brex reported a critical Dashboard partial outage starting 2026-03-03 22:14 UTC, lasting 2 h 20 min and resolved at 2026-03-04 00:35 UTC. A fix was in place by 03-03 23:19 UTC; no cause was stated. |
| 2026-02-24 20:21 UTC | Major incident | [Critical incident: Severe latency in authz choking up most services](https://rewindex.com/change/if37101859ddace.md) | outage | Brex reported a critical incident involving severe authz latency affecting most services, starting at 2026-02-24 20:21 UTC and resolved at 2026-02-24 21:16 UTC; the computed duration was 54 min. A fix was deployed at 20:25 UTC, after which errors appeared to recover. |
| 2026-01-27 17:10 UTC | Major incident | [Critical incident: Banking transaction approval tasks are failing to load](https://rewindex.com/change/i4489ac7fd2085c.md) | outage | Brex reported a critical Banking outage: transaction approval tasks failed to load, preventing users from loading banking transactions for review. It started at 2026-01-27 17:10 UTC and was resolved at 2026-01-27 17:18 UTC, with a computed duration of 7 min; no cause or specific fix was stated. |
| 2026-01-22 22:36 UTC | Major incident | [Major incident: Emails to Microsoft inboxes are currently delayed](https://rewindex.com/change/i3428571265723d.md) | degradation | Brex reported major delays delivering emails to Microsoft-based addresses starting 2026-01-22 22:36 UTC. The incident lasted 17 h 37 min and was resolved at 2026-01-23 16:13 UTC, when Brex said timely delivery should have resumed; its email vendor had been investigating. |
| 2026-01-09 19:43 UTC | Major incident | [Critical incident: Expense service unavailable](https://rewindex.com/change/id462fe4f41ea10.md) | outage | Brex’s Expense service was unavailable, affecting Spend Management, with impact rated critical. The incident started at 2026-01-09 19:43 UTC and was resolved at 2026-01-09 20:48 UTC, lasting 1 h 4 min. Brex reported a fix in place at 20:20 UTC but did not state a cause. |
| 2025-11-23 09:35 UTC | Major incident | [Major incident: Scheduled Maintenance](https://rewindex.com/change/i8ac6a111a55795.md) | maintenance | Brex reported scheduled maintenance with major impact starting 2025-11-23 09:35 UTC, with expected downtime of ~3 mins. The maintenance incident lasted 42 min and was resolved at 2025-11-23 10:18 UTC, when Brex confirmed all systems were back online. |
| 2025-11-18 13:17 UTC | Major incident | [Critical incident: Cloudflare Outage](https://rewindex.com/change/if63134804423a0.md) | outage | Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min. |
| 2025-11-01 20:06 UTC | Major incident | [Critical incident: Sending money via international wire in non-USD currencies is unavailable](https://rewindex.com/change/id6fce448ed91f9.md) | outage | Brex reported a critical outage affecting Banking and Bill Pay: sending money or paying bills via international wire in non-USD currencies was unavailable. The incident started at 2025-11-01 20:06 UTC and was resolved at 2025-11-01 22:03 UTC, lasting 1 h 56 min. |
| 2025-10-07 23:12 UTC | Major incident | [Critical incident: Travel service disruption](https://rewindex.com/change/i3924ae1a38f47d.md) | outage | Brex Travel experienced a service disruption rated critical from 2025-10-07 23:12 UTC to 2025-10-07 23:39 UTC, lasting 26 min. Brex confirmed resolution but did not state a cause or specific fix. |
| 2025-10-03 14:52 UTC | Major incident | [Critical incident: Column wire settlement delays](https://rewindex.com/change/i3bc5d74e07451c.md) | degradation | Brex reported a critical incident affecting Bill Pay, with delays in treasury and wire transfers starting 2025-10-03 14:52 UTC. The issue was mitigated at 2025-10-03 16:58 UTC and fully resolved at 2025-10-03 20:38 UTC, lasting 5 h 46 min. |
| 2025-09-29 11:47 UTC | Major incident | [Critical incident: Difficulty accessing the Brex dashboard](https://rewindex.com/change/i84866776122410.md) | outage | Brex reported a critical incident affecting access to the Dashboard from 2025-09-29 11:47 UTC to 2025-09-29 11:55 UTC, lasting 8 min. Brex stated it had identified the issue and put a fix in place at 11:50 UTC; no cause was disclosed. |
| 2025-09-26 13:48 UTC | Major incident | [Critical incident: Intermittent Connectivity](https://rewindex.com/change/icfbadb7d86d1d8.md) | degradation | Brex reported intermittent connectivity with critical impact starting at 2025-09-26 13:48 UTC, lasting 34 min and resolved at 2025-09-26 14:23 UTC. Brex put a fix in place by 2025-09-26 14:01 UTC and continued monitoring for stability; no cause was stated. |
| 2025-09-18 15:55 UTC | Major incident | [Critical incident: Google SSO Outage](https://rewindex.com/change/i1eff4ad0a0b2fd.md) | outage | Brex reported a critical Google SSO outage that could cause login issues, starting at 2025-09-18 15:55 UTC and resolved at 2025-09-18 16:08 UTC, with a reported duration of 12 min. Brex stated that Google resolved the issue. |
| 2025-09-16 17:03 UTC | Major incident | [Critical incident: Some customers are currently experiencing issues when trying to submit repayments.](https://rewindex.com/change/i7965455e4be646.md) | outage | Some Brex customers could not submit repayments in Spend Management during a critical incident from 2025-09-16 17:03 UTC to 2025-09-16 23:20 UTC, lasting 6 h 17 min. Brex reported a fix in place at 21:24 UTC and subsequently resolved the issue; no cause was stated. |
| 2025-09-03 22:36 UTC | Major incident | [Critical incident: Account Verification Outage](https://rewindex.com/change/i5142b0b2aa8bf0.md) | outage | Brex reported a critical outage preventing completion of ID verification for account verification, affecting the Home Page component. The incident started at 2025-09-03 22:36 UTC and was marked resolved at 2025-09-04 06:08 UTC, lasting 7 h 32 min; Brex reported the issue fixed and under monitoring at 09-03 23:26 UTC. |
| 2025-09-03 15:25 UTC | Major incident | [Critical incident: Dashboard Outage](https://rewindex.com/change/idbf066bc72bdc8.md) | outage | Brex reported a critical Dashboard Outage affecting Dashboard and Mobile starting 2025-09-03 15:25 UTC. The incident lasted 28 min and was resolved at 2025-09-03 15:54 UTC; Brex reported a fix in place at 15:27 UTC but did not state a cause. |


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Canonical: https://rewindex.com/company/brex/changes · Markdown: https://rewindex.com/company/brex/changes.md · JSON: https://rewindex.com/api/v1/companies/brex/changes · Generated 2026-10-18T00:55:37.056Z