Changes / Brex / Some customers are currently experiencing issues when trying to submit repayments.
Brex: Critical incident: Some customers are currently experiencing issues when trying to submit repayments.
Summary
Some Brex customers could not submit repayments in Spend Management during a critical incident from 2025-09-16 17:03 UTC to 2025-09-16 23:20 UTC, lasting 6 h 17 min. Brex reported a fix in place at 21:24 UTC and subsequently resolved the issue; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some customers are currently experiencing issues when trying to submit repayments.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-09-16 17:03 UTC
Before: not present
After: 2025-09-16 23:20 UTC
Before: not present
After: Spend Management
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We have identified the issue and are working on a fix.
Before: not present
After: We have identified the issue and have a fix in place.
Before: not present
After: We have resolved the issue.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Some customers are currently experiencing issues when trying to submit repayments. (this change) Some Brex customers could not submit repayments in Spend Management during a critical incident from 2025-09-16 17:03 UTC to 2025-09-16 23:20 UTC, lasting 6 h 17 min. Brex reported a fix in place at 21:24 UTC and subsequently resolved the issue; no cause was stated. | Major incident |