Changes / Brex / Account Verification Outage
Brex: Critical incident: Account Verification Outage
Summary
Brex reported a critical outage preventing completion of ID verification for account verification, affecting the Home Page component. The incident started at 2025-09-03 22:36 UTC and was marked resolved at 2025-09-04 06:08 UTC, lasting 7 h 32 min; Brex reported the issue fixed and under monitoring at 09-03 23:26 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Account Verification Outage
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-09-03 22:36 UTC
Before: not present
After: 2025-09-04 06:08 UTC
Before: not present
After: Home Page
Before: not present
After: We are investigating an issue preventing completion of the ID verification process as part of account verification.
Before: not present
After: We have resolved the issue and are monitoring.
Before: not present
After: We have resolved the issue.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Account Verification Outage (this change) Brex reported a critical outage preventing completion of ID verification for account verification, affecting the Home Page component. The incident started at 2025-09-03 22:36 UTC and was marked resolved at 2025-09-04 06:08 UTC, lasting 7 h 32 min; Brex reported the issue fixed and under monitoring at 09-03 23:26 UTC. | Major incident |