Brex: Account Verification Outage
Brex reported a critical outage preventing completion of ID verification for account verification, affecting the Home Page component. The incident started at 2025-09-03 22:36 UTC and was marked resolved at 2025-09-04 06:08 UTC, lasting 7 h 32 min; Brex reported the issue fixed and under monitoring at 09-03 23:26 UTC.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Home Page
Timeline of updates
- investigating
We are investigating an issue preventing completion of the ID verification process as part of account verification.
- monitoring
We have resolved the issue and are monitoring.
- resolved
We have resolved the issue.
Rewindex changes for this incident
- Critical incident: Account Verification Outage 2025-09-03 22:36 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Brex profile · Recent Brex incidents · Markdown · JSON