# Brex: Account Verification Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-03 22:36 UTC · Resolved: 2025-09-04 06:08 UTC · Duration: 7.5 h
- Updates: 3 · Affected components: Home Page
- [Vendor status page: https://stspg.io/1qww6vb2t1fb](https://stspg.io/1qww6vb2t1fb)
- [Company: Brex](https://rewindex.com/company/brex.md)

## Summary

Brex reported a critical outage preventing completion of ID verification for account verification, affecting the Home Page component. The incident started at 2025-09-03 22:36 UTC and was marked resolved at 2025-09-04 06:08 UTC, lasting 7 h 32 min; Brex reported the issue fixed and under monitoring at 09-03 23:26 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-03 22:36 UTC: We are investigating an issue preventing completion of the ID verification process as part of account verification.
- **monitoring** 2025-09-03 23:26 UTC: We have resolved the issue and are monitoring.
- **resolved** 2025-09-04 06:08 UTC: We have resolved the issue.

## Rewindex changes for this incident

- 2025-09-03 22:36 UTC: [Critical incident: Account Verification Outage](https://rewindex.com/change/i5142b0b2aa8bf0.md)


---
Canonical: https://rewindex.com/company/brex/incidents/57cwx6vhwx4q · Markdown: https://rewindex.com/company/brex/incidents/57cwx6vhwx4q.md · JSON: https://rewindex.com/api/v1/companies/brex/incidents/57cwx6vhwx4q · Generated 2026-10-18T11:49:46.851Z