ChangesBrexUnable to deliver SMS to some French phone numbers
Brex: Major incident: Unable to deliver SMS to some French phone numbers
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Brex removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Unable to deliver SMS to some French phone numbers
Before: not present
After: major
Before: not present
After: investigating
Before: not present
After: 2026-10-20 15:55 UTC
Before: not present
After: We are currently investigating an issue with our SMS deliverability in France. We are currently unable to send SMS to phone numbers registered with the cell carrier Orange. We are actively working with our partners at Twilio to resolve the issue. In the meantime, affected users may be unable to receive SMS for 2FA, card authorizations, and other account-related notifications.
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History of this incident
TodayTuesday, October 20Tue, Oct 20
1 incident change
- MajorMajor incident
Unable to deliver SMS to some French phone numbersthis change