# Brex: Major incident: Unable to deliver SMS to some French phone numbers

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-20 15:55 UTC · Detected: 2026-10-20 16:03 UTC
- [Source: https://stspg.io/xmw7wy0462q4](https://stspg.io/xmw7wy0462q4)
- [Company: Brex](https://rewindex.com/company/brex.md)
- Versions: before (none: first archived) → after incident\_version:217/d5cgl1mmngkz@171fdbe585ec
- Change 1 of 1 for this incident

Incident page (full timeline): [Unable to deliver SMS to some French phone numbers](https://rewindex.com/company/brex/incidents/d5cgl1mmngkz.md)
## What changed

**1. Added: Title**

```diff
+ Unable to deliver SMS to some French phone numbers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 15:55 UTC
```

**5. Added: Update** (investigating) · 2026-10-20 15:55 UTC

```diff
+ We are currently investigating an issue with our SMS deliverability in France. We are currently unable to send SMS to phone numbers registered with the cell carrier Orange. We are actively working with our partners at Twilio to resolve the issue. In the meantime, affected users may be unable to receive SMS for 2FA, card authorizations, and other account-related notifications.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 15:55 UTC | Major incident: Unable to deliver SMS to some French phone numbers (this change) | major |

All Brex changes: [timeline](https://rewindex.com/company/brex/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4eebf53d688ee2 · Markdown: https://rewindex.com/change/i4eebf53d688ee2.md · JSON: https://rewindex.com/api/v1/changes/i4eebf53d688ee2 · Generated 2026-10-21T00:23:36.674Z