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Brex: Cloudflare Outage

Impact: criticalStatus: resolvedStarted Resolved (3.2 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: DashboardSpend ManagementHome PageBill PayMobile

Timeline of updates

  1. investigating

    Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.

  2. identified

    Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.

  3. identified

    Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.

  4. identified

    We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.

  5. monitoring

    We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.

  6. resolved

    We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Brex profile · Recent Brex incidents · Markdown · JSON