# Brex: Cloudflare Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-11-18 13:17 UTC · Resolved: 2025-11-18 16:30 UTC · Duration: 3.2 h
- Updates: 6 · Affected components: Dashboard, Spend Management, Home Page, Bill Pay, Mobile
- [Vendor status page: https://stspg.io/kgd4mx8kdtjh](https://stspg.io/kgd4mx8kdtjh)
- [Company: Brex](https://rewindex.com/company/brex.md)

## Summary

Brex reported a critical outage affecting chat support, receipt processing and address verification due to partner Cloudflare’s outage; phone support remained available after the initial update. The incident started at 2025-11-18 13:17 UTC and was resolved at 2025-11-18 16:30 UTC, lasting 3 h 12 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 13:17 UTC: Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.
- **identified** 2025-11-18 13:24 UTC: Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.
- **identified** 2025-11-18 13:34 UTC: Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.
- **identified** 2025-11-18 14:12 UTC: We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.
- **monitoring** 2025-11-18 14:50 UTC: We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
- **resolved** 2025-11-18 16:30 UTC: We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.

## Rewindex changes for this incident

- 2025-11-18 13:17 UTC: [Critical incident: Cloudflare Outage](https://rewindex.com/change/if63134804423a0.md)


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Canonical: https://rewindex.com/company/brex/incidents/hmq76bg24kth · Markdown: https://rewindex.com/company/brex/incidents/hmq76bg24kth.md · JSON: https://rewindex.com/api/v1/companies/brex/incidents/hmq76bg24kth · Generated 2026-10-18T11:34:38.214Z