Changes / Vanta / Vanta intermittently inaccessible

Vanta: Critical incident: Vanta intermittently inaccessible

Summary

Vanta reported a critical outage disrupting access to its web app and all Trust Centers starting 2025-11-18 12:00 UTC, lasting 5 h 38 min. Vanta attributed the disruption to a core networking infrastructure provider; the provider deployed a fix, and access was restored by 2025-11-18 17:39 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 80%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Vanta intermittently inaccessible
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-18 12:00 UTC
AddedResolved time#5
Before: not present
After: 2025-11-18 17:39 UTC
AddedAffected components#6
Before: not present
After: Core App, Vanta Web App - Core App
AddedUpdateinvestigating#7
Before: not present
After: An issue with a core networking infrastructure provider is disrupting access to the Vanta web app and all Trust Centers. The provider has confirmed the issue and is investigating, and Vanta engineers are also investigating mitigations.
AddedUpdateinvestigating#8
Before: not present
After: An issue with a core networking infrastructure provider is disrupting access to the Vanta web app and all Trust Centers. The provider has confirmed the issue and is investigating, and Vanta engineers are also investigating mitigations.
AddedUpdatemonitoring#9
Before: not present
After: The provider is deploying a fix, and we are seeing some recovery.
AddedUpdateresolved#10
Before: not present
After: Access to the Vanta web app and Trust Centers has been restored.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Vanta intermittently inaccessible (this change)
Vanta reported a critical outage disrupting access to its web app and all Trust Centers starting 2025-11-18 12:00 UTC, lasting 5 h 38 min. Vanta attributed the disruption to a core networking infrastructure provider; the provider deployed a fix, and access was restored by 2025-11-18 17:39 UTC.
Major incident

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