# Vanta: Critical incident: Vanta intermittently inaccessible

**Summary:** Vanta reported a critical outage disrupting access to its web app and all Trust Centers starting 2025-11-18 12:00 UTC, lasting 5 h 38 min. Vanta attributed the disruption to a core networking infrastructure provider; the provider deployed a fix, and access was restored by 2025-11-18 17:39 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 12:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/fww01dt5q46x](https://stspg.io/fww01dt5q46x)
- [Company: Vanta](https://rewindex.com/company/vanta.md)
- Versions: before (none: first archived) → after incident\_version:322/n5q0hm8kn0pg@e2e4a8e5ce6c
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Vanta intermittently inaccessible
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 12:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 17:39 UTC
```

**6. Added: Affected components**

```diff
+ Core App, Vanta Web App - Core App
```

**7. Added: Update** (investigating) · 2025-11-18 12:00 UTC

```diff
+ An issue with a core networking infrastructure provider is disrupting access to the Vanta web app and all Trust Centers. The provider has confirmed the issue and is investigating, and Vanta engineers are also investigating mitigations.
```

**8. Added: Update** (investigating) · 2025-11-18 14:13 UTC

```diff
+ An issue with a core networking infrastructure provider is disrupting access to the Vanta web app and all Trust Centers. The provider has confirmed the issue and is investigating, and Vanta engineers are also investigating mitigations.
```

**9. Added: Update** (monitoring) · 2025-11-18 14:49 UTC

```diff
+ The provider is deploying a fix, and we are seeing some recovery.
```

**10. Added: Update** (resolved) · 2025-11-18 17:39 UTC

```diff
+ Access to the Vanta web app and Trust Centers has been restored.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 12:00 UTC | Critical incident: Vanta intermittently inaccessible (this change) | outage |

All Vanta changes: [timeline](https://rewindex.com/company/vanta/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i67dcd0866b3656 · Markdown: https://rewindex.com/change/i67dcd0866b3656.md · JSON: https://rewindex.com/api/v1/changes/i67dcd0866b3656 · Generated 2026-10-18T02:55:00.330Z