Changes / Statsig / 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)
Statsig: Major incident: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)
Summary
Statsig reported a major incident affecting server SDK configuration downloads across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1 due to elevated CDN-provider 5xx errors. SDKs using fallbackToStatsigAPI or a local DataStore could continue operating but might miss configuration updates. It lasted 1 h 42 min, from 2025-11-18 13:00 UTC to 2025-11-18 14:42 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 13:00 UTC
Before: not present
After: 2025-11-18 14:42 UTC
Before: not present
After: Asia Southeast 1, Config Delivery API - Asia Southeast 1, Config Delivery API - Europe West 1, Config Delivery API - US East 1, Config Delivery API - US East 5, Config Delivery API - US West 1, Europe West 1, US East 1, US East 5, US West 1
Before: not present
After: We are currently experiencing elevated 5xx errors from our CDN provider. You can track the upstream issue at the provider’s status page: https://www.cloudflarestatus.com/
This affects CDN endpoints used by all server SDKs to download configuration updates. SDKs using fallbackToStatsigAPI (where supported) or a local DataStore will continue operating, but may not receive the latest configuration changes until the CDN recovers.
Before: not present
After: Resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time) (this change) Statsig reported a major incident affecting server SDK configuration downloads across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1 due to elevated CDN-provider 5xx errors. SDKs using fallbackToStatsigAPI or a local DataStore could continue operating but might miss configuration updates. It lasted 1 h 42 min, from 2025-11-18 13:00 UTC to 2025-11-18 14:42 UTC. | Major incident |