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Statsig: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)

Impact: majorStatus: resolvedStarted Resolved (1.7 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Statsig reported a major incident affecting server SDK configuration downloads across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1 due to elevated CDN-provider 5xx errors. SDKs using fallbackToStatsigAPI or a local DataStore could continue operating but might miss configuration updates. It lasted 1 h 42 min, from 2025-11-18 13:00 UTC to 2025-11-18 14:42 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Asia Southeast 1Config Delivery API - Asia Southeast 1Config Delivery API - US East 1US East 1Config Delivery API - US West 1US West 1Config Delivery API - US East 5US East 5Config Delivery API - Europe West 1Europe West 1

Timeline of updates

  1. investigating

    We are currently experiencing elevated 5xx errors from our CDN provider. You can track the upstream issue at the provider’s status page: https://www.cloudflarestatus.com/ This affects CDN endpoints used by all server SDKs to download configuration updates. SDKs using fallbackToStatsigAPI (where supported) or a local DataStore will continue operating, but may not receive the latest configuration changes until the CDN recovers.

  2. resolved

    Resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Statsig profile · Recent Statsig incidents · Markdown · JSON