# Statsig: Major incident: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)

**Summary:** Statsig reported a major incident affecting server SDK configuration downloads across Asia Southeast 1, Europe West 1, US East 1, US East 5 and US West 1 due to elevated CDN-provider 5xx errors. SDKs using fallbackToStatsigAPI or a local DataStore could continue operating but might miss configuration updates. It lasted 1 h 42 min, from 2025-11-18 13:00 UTC to 2025-11-18 14:42 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 13:00 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l0z12js49mnj](https://stspg.io/l0z12js49mnj)
- [Company: Statsig](https://rewindex.com/company/statsig.md)
- Versions: before (none: first archived) → after incident\_version:208/22xrl1d6jldx@7f248da90136
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time)
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 13:00 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 14:42 UTC
```

**6. Added: Affected components**

```diff
+ Asia Southeast 1, Config Delivery API - Asia Southeast 1, Config Delivery API - Europe West 1, Config Delivery API - US East 1, Config Delivery API - US East 5, Config Delivery API - US West 1, Europe West 1, US East 1, US East 5, US West 1
```

**7. Added: Update** (investigating) · 2025-11-18 13:00 UTC

```diff
+ We are currently experiencing elevated 5xx errors from our CDN provider. You can track the upstream issue at the provider’s status page: https://www.cloudflarestatus.com/ This affects CDN endpoints used by all server SDKs to download configuration updates. SDKs using fallbackToStatsigAPI (where supported) or a local DataStore will continue operating, but may not receive the latest configuration changes until the CDN recovers.
```

**8. Added: Update** (resolved) · 2025-11-18 14:42 UTC

```diff
+ Resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 13:00 UTC | Major incident: 11/18/2025 05:00:00 GMT-0800 (Pacific Standard Time) (this change) | outage |

All Statsig changes: [timeline](https://rewindex.com/company/statsig/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/iab3dc7e7d38846 · Markdown: https://rewindex.com/change/iab3dc7e7d38846.md · JSON: https://rewindex.com/api/v1/changes/iab3dc7e7d38846 · Generated 2026-10-18T03:55:38.927Z