Changes / Canva / Users are experiencing issues loading Canva
Canva: Major incident: Users are experiencing issues loading Canva
Summary
A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Users are experiencing issues loading Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-18 12:04 UTC
Before: not present
After: 2025-11-18 14:56 UTC
Before: not present
After: Administration and settings, Android app, Apps, Apps SDK, Billing and subscriptions, Blackboard, Canva AI Connector, Canvas, Connect API, D2L, Desktop Applications - macOS app, Desktop Applications - Windows app, Document import, Downloading designs, Editing designs, Google Classroom, Help and support, Help/support, Home page, Importing designs, iOS app, iPad app, LMS Integrations - Blackboard, LMS Integrations - Canvas, LMS Integrations - D2L, LMS Integrations - Google Classroom, LMS Integrations - Moodle, LMS Integrations - MS Teams, LMS Integrations - Remind, LMS Integrations - Schoology, Login and signup, macOS app, Media uploads, Mobile Applications - Android app, Mobile Applications - iOS app, Mobile Applications - iPad app, Moodle, MS Teams, Print and delivery, Projects page, Publishing websites, Remind, Saving designs, Scheduling posts, Schoology, Sharing designs, Templates page, Viewing designs, Windows app
Before: not present
After: Users may be unable to load Canva.
Before: not present
After: We are continuing to work on a fix for this issue.
Before: not present
After: Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/
Before: not present
After: We are working with Cloudflare to fix the issue.
Before: not present
After: We've implemented a fix and monitoring results.
Before: not present
After: We've implemented a fix and monitoring results.
Before: not present
After: This incident is now resolved. Thank you for your patience and understanding.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Users are experiencing issues loading Canva (this change) A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix. | Major incident |