# Canva: Major incident: Users are experiencing issues loading Canva

**Summary:** A major Canva outage left users potentially unable to load Canva, affecting access to designs, apps and other services. It started at 2025-11-18 12:04 UTC and was resolved at 2025-11-18 14:56 UTC, lasting 2 h 52 min. Canva reported working with Cloudflare and implementing a fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-18 12:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/d5d5gy990rgb](https://stspg.io/d5d5gy990rgb)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/nzq5kxdz7rvg@19dfb4585586
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Users are experiencing issues loading Canva
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-18 12:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-18 14:56 UTC
```

**6. Added: Affected components**

```diff
+ Administration and settings, Android app, Apps, Apps SDK, Billing and subscriptions, Blackboard, Canva AI Connector, Canvas, Connect API, D2L, Desktop Applications - macOS app, Desktop Applications - Windows app, Document import, Downloading designs, Editing designs, Google Classroom, Help and support, Help/support, Home page, Importing designs, iOS app, iPad app, LMS Integrations - Blackboard, LMS Integrations - Canvas, LMS Integrations - D2L, LMS Integrations - Google Classroom, LMS Integrations - Moodle, LMS Integrations - MS Teams, LMS Integrations - Remind, LMS Integrations - Schoology, Login and signup, macOS app, Media uploads, Mobile Applications - Android app, Mobile Applications - iOS app, Mobile Applications - iPad app, Moodle, MS Teams, Print and delivery, Projects page, Publishing websites, Remind, Saving designs, Scheduling posts, Schoology, Sharing designs, Templates page, Viewing designs, Windows app
```

**7. Added: Update** (identified) · 2025-11-18 12:04 UTC

```diff
+ Users may be unable to load Canva.
```

**8. Added: Update** (identified) · 2025-11-18 12:22 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2025-11-18 12:30 UTC

```diff
+ Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/
```

**10. Added: Update** (identified) · 2025-11-18 13:39 UTC

```diff
+ We are working with Cloudflare to fix the issue.
```

**11. Added: Update** (monitoring) · 2025-11-18 14:06 UTC

```diff
+ We've implemented a fix and monitoring results.
```

**12. Added: Update** (monitoring) · 2025-11-18 14:48 UTC

```diff
+ We've implemented a fix and monitoring results.
```

**13. Added: Update** (resolved) · 2025-11-18 14:56 UTC

```diff
+ This incident is now resolved. Thank you for your patience and understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-18 12:04 UTC | Major incident: Users are experiencing issues loading Canva (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ib87581bbd49dde · Markdown: https://rewindex.com/change/ib87581bbd49dde.md · JSON: https://rewindex.com/api/v1/changes/ib87581bbd49dde · Generated 2026-10-18T02:54:46.853Z