Changes / Asana / Asana downtime in all regions
Asana: Critical incident: Asana downtime in all regions
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Asana downtime in all regions
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After: critical
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After: postmortem
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After: 2025-11-07 21:22 UTC
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After: 2025-11-07 22:08 UTC
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After: API, App, US - API, US - App
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After: We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!
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After: We are continuing to work on a fix for this issue.
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After: The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.
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After: Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.
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After: We are continuing to monitor for any further issues.
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After: We are continuing to monitor for any further issues.
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After: The incident is now resolved.
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After: We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability.
A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Asana downtime in all regions (this change) | Major incident |