Asana: Asana downtime in all regions
Asana reported critical downtime in all regions affecting the app and API, from 2025-11-07 21:22 UTC to 2025-11-07 22:08 UTC (45 min). A routine configuration change caused the app to fail loading; Asana reverted it and restarted servers. Most users could not access the application; no data loss or security vulnerability was reported.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: AppUS - AppAPIUS - API
Timeline of updates
- identified
We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!
- identified
We are continuing to work on a fix for this issue.
- identified
The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.
- monitoring
Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.
- monitoring
We are continuing to monitor for any further issues.
- monitoring
We are continuing to monitor for any further issues.
- resolved
The incident is now resolved.
- postmortem
We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.
Rewindex changes for this incident
- Critical incident: Asana downtime in all regions 2025-11-07 21:22 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Asana profile · Recent Asana incidents · Markdown · JSON