# Asana: Asana downtime in all regions

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2025-11-07 21:22 UTC · Resolved: 2025-11-07 22:08 UTC · Duration: 46 min
- Updates: 8 · Affected components: App, US - App, API, US - API
- [Vendor status page: https://stspg.io/sn2q54whk2hg](https://stspg.io/sn2q54whk2hg)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Summary

Asana reported critical downtime in all regions affecting the app and API, from 2025-11-07 21:22 UTC to 2025-11-07 22:08 UTC (45 min). A routine configuration change caused the app to fail loading; Asana reverted it and restarted servers. Most users could not access the application; no data loss or security vulnerability was reported. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-07 21:22 UTC: We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!
- **identified** 2025-11-07 21:24 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-11-07 21:39 UTC: The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.
- **monitoring** 2025-11-07 21:56 UTC: Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.
- **monitoring** 2025-11-07 21:59 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-11-07 22:03 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-11-07 22:08 UTC: The incident is now resolved.
- **postmortem** 2025-11-12 17:15 UTC: We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.

## Rewindex changes for this incident

- 2025-11-07 21:22 UTC: [Critical incident: Asana downtime in all regions](https://rewindex.com/change/ic9c1d0c01feaab.md)


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Canonical: https://rewindex.com/company/asana/incidents/1nw7dpczrg1c · Markdown: https://rewindex.com/company/asana/incidents/1nw7dpczrg1c.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/1nw7dpczrg1c · Generated 2026-10-18T11:49:27.695Z