# Asana: Critical incident: Asana downtime in all regions

**Summary:** Asana reported critical downtime in all regions affecting the app and API, from 2025-11-07 21:22 UTC to 2025-11-07 22:08 UTC (45 min). A routine configuration change caused the app to fail loading; Asana reverted it and restarted servers. Most users could not access the application; no data loss or security vulnerability was reported. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-07 21:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/sn2q54whk2hg](https://stspg.io/sn2q54whk2hg)
- [Company: Asana](https://rewindex.com/company/asana.md)
- Versions: before (none: first archived) → after incident\_version:90/1nw7dpczrg1c@0dd24ca367e1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Asana downtime in all regions
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2025-11-07 21:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-07 22:08 UTC
```

**6. Added: Affected components**

```diff
+ API, App, US - API, US - App
```

**7. Added: Update** (identified) · 2025-11-07 21:22 UTC

```diff
+ We're currently experiencing a high volume of crashes for the Asana app. We've identified the cause and are actively working to resolve the issue. Thank you for your patience!
```

**8. Added: Update** (identified) · 2025-11-07 21:24 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (identified) · 2025-11-07 21:39 UTC

```diff
+ The root cause has been addressed, and some sessions are starting to see recovery. We are taking action to speed up recovery across all regions.
```

**10. Added: Update** (monitoring) · 2025-11-07 21:56 UTC

```diff
+ Functionality to the Asana webapp is now restored. We are still experiencing errors in the API, and are working to resolve them.
```

**11. Added: Update** (monitoring) · 2025-11-07 21:59 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**12. Added: Update** (monitoring) · 2025-11-07 22:03 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**13. Added: Update** (resolved) · 2025-11-07 22:08 UTC

```diff
+ The incident is now resolved.
```

**14. Added: Update** (postmortem) · 2025-11-12 17:15 UTC

```diff
+ We had approximately 1 hour of full downtime, where the Asana application was unavailable for most of our users. There was no data loss or security vulnerability. ‌ A routine configuration change affected the Asana application globally. While refactoring the configuration consumption, we missed an unintended side effect, causing the app to fail loading in all regions. We reverted the change and restarted servers for full recovery.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-07 21:22 UTC | Critical incident: Asana downtime in all regions (this change) | outage |

All Asana changes: [timeline](https://rewindex.com/company/asana/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic9c1d0c01feaab · Markdown: https://rewindex.com/change/ic9c1d0c01feaab.md · JSON: https://rewindex.com/api/v1/changes/ic9c1d0c01feaab · Generated 2026-10-18T01:30:28.223Z