Changes / Rippling / General service degradation
Rippling: Major incident: General service degradation
Summary
Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: General service degradation
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-11-16 18:36 UTC
Before: not present
After: 2025-11-16 19:38 UTC
Before: not present
After: Rippling App
Before: not present
After: We are experiencing degradation across multiple services due to high load on a database critical to groups
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: Our team has made changes to reduce load on the groups database and has scaled up the database infrastructure to accommodate additional load.
The incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: General service degradation (this change) Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure. | Major incident |