Companies / Rippling / incidents
Rippling: General service degradation
Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Rippling App
Timeline of updates
- investigating
We are experiencing degradation across multiple services due to high load on a database critical to groups
- monitoring
A fix has been implemented and we are monitoring the results.
- resolved
Our team has made changes to reduce load on the groups database and has scaled up the database infrastructure to accommodate additional load. The incident has been resolved.
Rewindex changes for this incident
- Major incident: General service degradation 2025-11-16 18:36 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON