# Rippling: General service degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-16 18:36 UTC · Resolved: 2025-11-16 19:38 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Rippling App
- [Vendor status page: https://stspg.io/76yjpwr1302c](https://stspg.io/76yjpwr1302c)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-16 18:36 UTC: We are experiencing degradation across multiple services due to high load on a database critical to groups
- **monitoring** 2025-11-16 18:45 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-16 19:38 UTC: Our team has made changes to reduce load on the groups database and has scaled up the database infrastructure to accommodate additional load. The incident has been resolved.

## Rewindex changes for this incident

- 2025-11-16 18:36 UTC: [Major incident: General service degradation](https://rewindex.com/change/ieb169ba7bf7ce5.md)


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Canonical: https://rewindex.com/company/rippling/incidents/22z9wnpphn8f · Markdown: https://rewindex.com/company/rippling/incidents/22z9wnpphn8f.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/22z9wnpphn8f · Generated 2026-10-18T12:23:09.119Z