# Rippling: Major incident: General service degradation

**Summary:** Rippling reported major degradation across multiple services in the Rippling App, starting 2025-11-16 18:36 UTC and resolved at 2025-11-16 19:38 UTC, lasting 1 h 1 min. Rippling attributed it to high load on a database critical to groups and reduced that load while scaling up database infrastructure. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-11-16 18:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/76yjpwr1302c](https://stspg.io/76yjpwr1302c)
- [Company: Rippling](https://rewindex.com/company/rippling.md)
- Versions: before (none: first archived) → after incident\_version:231/22z9wnpphn8f@0539393c2993
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ General service degradation
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-16 18:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-16 19:38 UTC
```

**6. Added: Affected components**

```diff
+ Rippling App
```

**7. Added: Update** (investigating) · 2025-11-16 18:36 UTC

```diff
+ We are experiencing degradation across multiple services due to high load on a database critical to groups
```

**8. Added: Update** (monitoring) · 2025-11-16 18:45 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-11-16 19:38 UTC

```diff
+ Our team has made changes to reduce load on the groups database and has scaled up the database infrastructure to accommodate additional load. The incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-16 18:36 UTC | Major incident: General service degradation (this change) | degradation |

All Rippling changes: [timeline](https://rewindex.com/company/rippling/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieb169ba7bf7ce5 · Markdown: https://rewindex.com/change/ieb169ba7bf7ce5.md · JSON: https://rewindex.com/api/v1/changes/ieb169ba7bf7ce5 · Generated 2026-10-18T02:29:36.218Z