Companies / martech
SurveyMonkey
223incidents since 2020-07-27
116major or critical
16in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Audience Preview Page is not responding SurveyMonkey’s Audience Preview Page was not responding in a major incident that started at 2026-09-24 12:16 UTC and was resolved at 2026-09-24 15:32 UTC, lasting 3 h 16 min. The vendor reported that Engineering was investigating, but stated no cause or specific fix. | Major incident | |
| Major incident: Blank page for Multi-Survey Analysis SurveyMonkey’s Multi-Survey Analysis displayed a blank page in a major-impact incident starting at 2026-08-19 17:23 UTC. A fix was implemented, and the incident was resolved at 2026-08-19 17:37 UTC after 14 min. | Major incident | |
| Major incident: Excel/CSV Exports are failing SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented. | Major incident | |
| Major incident: Customers are unable to contact support through our Help Center chatbot SurveyMonkey reported a major Help Center chatbot outage preventing customers from reaching a live agent or submitting an email support case. It started at 2026-07-14 19:07 UTC and was resolved at 2026-07-14 20:06 UTC, lasting 58 min. A fix was implemented at 07-14 20:00 UTC; no cause was stated. | Major incident | |
| Major incident: Issue with Log In page | Major incident | |
| Major incident: SurveyMonkey Help Center is Down | Major incident | |
| Major incident: App listing cannot be updated on SurveyMonkey | Major incident | |
| Major incident: TURF and Empirical Bayes not working on MaxDiff surveys | Major incident | |
| Major incident: Intermittent error when logging in | Major incident | |
| Major incident: Low survey completion rate for RewardsApp Surveys with Advanced-Logic | Major incident |
Full SurveyMonkey change timeline, with diffs →
Status incident history
SurveyMonkey status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2020 | 12 | 5 |
| 2021 | 29 | 20 |
| 2022 | 20 | 14 |
| 2023 | 19 | 13 |
| 2024 | 49 | 27 |
| 2025 | 48 | 24 |
| 2026 | 46 | 13 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 2 |
| 2023-12 | minor | 2 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 1 |
| 2024-03 | critical | 1 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 1 |
| 2024-04 | minor | 2 |
| 2024-04 | none | 3 |
| 2024-05 | major | 3 |
| 2024-05 | minor | 2 |
| 2024-06 | major | 1 |
| 2024-07 | major | 3 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 1 |
| 2024-08 | minor | 2 |
| 2024-09 | major | 4 |
| 2024-09 | minor | 2 |
| 2024-09 | none | 1 |
| 2024-10 | major | 2 |
| 2024-10 | minor | 2 |
| 2024-10 | none | 1 |
| 2024-11 | major | 2 |
| 2024-11 | minor | 3 |
| 2024-11 | none | 1 |
| 2024-12 | critical | 2 |
| 2024-12 | major | 5 |
| 2025-01 | major | 2 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-03 | critical | 1 |
| 2025-03 | minor | 3 |
| 2025-04 | minor | 1 |
| 2025-04 | none | 2 |
| 2025-05 | major | 3 |
| 2025-05 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-06 | major | 6 |
| 2025-06 | minor | 3 |
| 2025-07 | major | 2 |
| 2025-07 | minor | 3 |
| 2025-08 | critical | 1 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 2 |
| 2025-08 | none | 1 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 2 |
| 2025-10 | critical | 1 |
| 2025-10 | major | 3 |
| 2025-10 | minor | 1 |
| 2025-10 | none | 1 |
| 2025-11 | major | 2 |
| 2025-11 | minor | 1 |
| 2026-01 | major | 1 |
| 2026-01 | minor | 1 |
| 2026-01 | none | 1 |
| 2026-02 | major | 1 |
| 2026-02 | minor | 1 |
| 2026-03 | minor | 3 |
| 2026-04 | major | 5 |
| 2026-04 | minor | 5 |
| 2026-05 | major | 1 |
| 2026-05 | none | 1 |
| 2026-06 | major | 1 |
| 2026-06 | minor | 4 |
| 2026-06 | none | 2 |
| 2026-07 | major | 1 |
| 2026-07 | minor | 2 |
| 2026-07 | none | 2 |
| 2026-08 | major | 2 |
| 2026-08 | minor | 4 |
| 2026-08 | none | 2 |
| 2026-09 | major | 1 |
| 2026-09 | minor | 1 |
| 2026-09 | none | 1 |
| 2026-10 | minor | 2 |
| 2026-10 | none | 1 |
Silent edits
No silent edits or deletions detected for SurveyMonkey yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Trust / security | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Trust / security | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricing | www.surveymonkey.com/pricing/ | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Trust / securitypartial | trust.surveymonkey.com | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 223 incidents. Full list: last 90 days · JSON · Markdown