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SurveyMonkey: Possible service degradation due to AWS outage

MinorStatus: resolvedStarted Resolved (1.0 h)2 updatesstspg.io (opens in new tab)
Part of an outage event

AWS us-west-2 outage, Sep 3, 2026 · 20 vendors, 20 incidents

SurveyMonkey’s incident blames AWS as the cause. (hop 1, posted +48 min vs AWS’s own post)

“…Possible service degradation due to AWS outage This incident has been resolved. A fix has been implemented and we are monitoring the results. This incident has been resolved.…”

Swipe sideways to see the whole diagram.

AWS us-west-2posted 21:49 UTCPosted before AWS did3 vendors, 3 blamed AWSMaterialize, Temporal Cloud, SemgrepWithin an hour4 vendors, 4 blamed AWSDropbox, Teleport, Wiz, SurveyMonkeySurveyMonkey (this incident)posted +48 min
AWS us-west-2posted 21:49 UTCPosted before AWS did3 vendors, 3 blamed AWSMaterialize, Temporal Cloud,SemgrepWithin an hour4 vendors, 4 blamed AWSDropbox, Teleport, Wiz,SurveyMonkeySurveyMonkey (this incident)posted +48 min
SurveyMonkey is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["SurveyMonkey (this incident)<br/>posted +48 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: SurveyMonkey

Timeline of updates

  1. monitoring

    A fix has been implemented and we are monitoring the results.

  2. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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