SurveyMonkey: SurveyMonkey Help Center is Down

Impact: majorStatus: resolvedStarted 2026-05-28 05:03 UTCResolved 2026-05-28 05:13 UTC (10 min)4 updatesSource: stspg.io

Summary

SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

investigating2026-05-28 05:03 UTC
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
identified2026-05-28 05:05 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-05-28 05:09 UTC
Help Center should be loading now. We're monitoring.
resolved2026-05-28 05:13 UTC
This incident has been resolved. Help Center should load normally.

Rewindex changes for this incident

Major incident: SurveyMonkey Help Center is Down 2026-05-28 05:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON