Changes / SurveyMonkey / SurveyMonkey Help Center is Down

SurveyMonkey: Major incident: SurveyMonkey Help Center is Down

Summary

SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: SurveyMonkey Help Center is Down
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-28 05:03 UTC
AddedResolved time#5
Before: not present
After: 2026-05-28 05:13 UTC
AddedAffected components#6
Before: not present
After: SurveyMonkey
AddedUpdateinvestigating#7
Before: not present
After: SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: Help Center should be loading now. We're monitoring.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved. Help Center should load normally.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: SurveyMonkey Help Center is Down (this change)
SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally.
Major incident

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