# SurveyMonkey: Major incident: SurveyMonkey Help Center is Down

**Summary:** SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-28 05:03 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j71dg5cshgqp](https://stspg.io/j71dg5cshgqp)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)
- Versions: before (none: first archived) → after incident\_version:262/xgcjyyh78dcj@4287e93e1bf1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ SurveyMonkey Help Center is Down
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-28 05:03 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-28 05:13 UTC
```

**6. Added: Affected components**

```diff
+ SurveyMonkey
```

**7. Added: Update** (investigating) · 2026-05-28 05:03 UTC

```diff
+ SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
```

**8. Added: Update** (identified) · 2026-05-28 05:05 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2026-05-28 05:09 UTC

```diff
+ Help Center should be loading now. We're monitoring.
```

**10. Added: Update** (resolved) · 2026-05-28 05:13 UTC

```diff
+ This incident has been resolved. Help Center should load normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-28 05:03 UTC | Major incident: SurveyMonkey Help Center is Down (this change) | outage |

All SurveyMonkey changes: [timeline](https://rewindex.com/company/surveymonkey/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ife51daf77ddb7d · Markdown: https://rewindex.com/change/ife51daf77ddb7d.md · JSON: https://rewindex.com/api/v1/changes/ife51daf77ddb7d · Generated 2026-10-18T01:30:34.085Z