# SurveyMonkey: SurveyMonkey Help Center is Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-28 05:03 UTC · Resolved: 2026-05-28 05:13 UTC · Duration: 10 min
- Updates: 4 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/j71dg5cshgqp](https://stspg.io/j71dg5cshgqp)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey’s Help Center was down for most users in a major-impact outage starting 2026-05-28 05:03 UTC and resolved at 2026-05-28 05:13 UTC (reported duration: 9 min). SurveyMonkey identified the issue and implemented a fix; the Help Center should now load normally. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-28 05:03 UTC: SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
- **identified** 2026-05-28 05:05 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-28 05:09 UTC: Help Center should be loading now. We're monitoring.
- **resolved** 2026-05-28 05:13 UTC: This incident has been resolved. Help Center should load normally.

## Rewindex changes for this incident

- 2026-05-28 05:03 UTC: [Major incident: SurveyMonkey Help Center is Down](https://rewindex.com/change/ife51daf77ddb7d.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/xgcjyyh78dcj · Markdown: https://rewindex.com/company/surveymonkey/incidents/xgcjyyh78dcj.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/xgcjyyh78dcj · Generated 2026-10-18T12:34:44.413Z