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SurveyMonkey: 503 Service Temporarily Unavailable error when accessing Contacts

Impact: majorStatus: resolvedStarted Resolved (2.3 h)3 updatesSource: stspg.io (opens in new tab)
Summary

SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

  1. investigating

    We are currently investigating an issue with accessing Contacts

  2. identified

    The issue has been identified and a fix is being implemented.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON