# SurveyMonkey: 503 Service Temporarily Unavailable error when accessing Contacts

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 11:54 UTC · Resolved: 2025-11-18 14:13 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/kqlhmr5dl9k0](https://stspg.io/kqlhmr5dl9k0)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major outage causing a 503 Service Temporarily Unavailable error when accessing Contacts. It started at 2025-11-18 11:54 UTC and was resolved at 2025-11-18 14:13 UTC, lasting 2 h 19 min. The vendor identified the issue and reported implementing a fix, but did not specify the cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 11:54 UTC: We are currently investigating an issue with accessing Contacts
- **identified** 2025-11-18 12:23 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-11-18 14:13 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-18 11:54 UTC: [Major incident: 503 Service Temporarily Unavailable error when accessing Contacts](https://rewindex.com/change/i7de46b13c26506.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/4x1ch9lwxhwh · Markdown: https://rewindex.com/company/surveymonkey/incidents/4x1ch9lwxhwh.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/4x1ch9lwxhwh · Generated 2026-10-18T10:41:42.155Z