SurveyMonkey: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.

Impact: majorStatus: resolvedStarted 2025-10-31 00:50 UTCResolved 2025-10-31 01:56 UTC (1.1 h)2 updatesSource: stspg.io

Summary

SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

investigating2025-10-31 00:50 UTC
We are currently investigating this issue.
resolved2025-10-31 01:56 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading. 2025-10-31 00:50 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON