Changes / SurveyMonkey / Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.
SurveyMonkey: Major incident: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.
Summary
SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-31 00:50 UTC
Before: not present
After: 2025-10-31 01:56 UTC
Before: not present
After: SurveyMonkey
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading. (this change) SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated. | Major incident |
All SurveyMonkey changes → · SurveyMonkey profile · Markdown · JSON