# SurveyMonkey: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-31 00:50 UTC · Resolved: 2025-10-31 01:56 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/glhqtl94fv58](https://stspg.io/glhqtl94fv58)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Summary

SurveyMonkey reported a major outage: charts failed to load on the Analyze page for some accounts, and Multi-survey Analysis was not loading. It started at 2025-10-31 00:50 UTC and was resolved at 2025-10-31 01:56 UTC, lasting 1 h 5 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-31 00:50 UTC: We are currently investigating this issue.
- **resolved** 2025-10-31 01:56 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-31 00:50 UTC: [Major incident: Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.](https://rewindex.com/change/i087dda8406e047.md)


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Canonical: https://rewindex.com/company/surveymonkey/incidents/l36cxnl5vbs7 · Markdown: https://rewindex.com/company/surveymonkey/incidents/l36cxnl5vbs7.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/l36cxnl5vbs7 · Generated 2026-10-18T11:36:09.596Z