SurveyMonkey: Excel/CSV Exports are failing

Impact: majorStatus: resolvedStarted 2026-08-18 00:42 UTCResolved 2026-08-18 01:03 UTC (21 min)4 updatesSource: stspg.io

Summary

SurveyMonkey reported a major outage: all Summary and Responses Data exports to Excel/CSV/SPSS failed, while PDF and PPT exports still worked. It started at 2026-08-18 00:42 UTC and was resolved at 2026-08-18 01:03 UTC, lasting 20 min; a fix was implemented.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: SurveyMonkey

Timeline of updates

investigating2026-08-18 00:42 UTC
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
identified2026-08-18 00:56 UTC
The issue has been identified and a fix is being implemented.
monitoring2026-08-18 01:00 UTC
A fix has been implemented and we are monitoring the results.
resolved2026-08-18 01:03 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Excel/CSV Exports are failing 2026-08-18 00:42 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). SurveyMonkey profile · Recent SurveyMonkey incidents · Markdown · JSON